My husband and I did this bike ride with a different company (that is no longer in business) 19 years ago and wanted to bring our kids this time (13 and 17). Yes, you have to get up early and yes, it's cold up there but it is one of the best things we've ever done...both times. Our pick-up by Drew at 1:45 was super smooth. He was on time and friendly. He brought us to their depot to get weatherproof gear, sign waivers and get fitted for a bike. We then went into a larger van that brought us up to the top of Haleakala. We were surprised how crowded it already was since sunrise was 6:05am and we got there around 5:00am. The other groups hogged up the spots and weren't really into sharing their space, but we pushed our way in. The sunrise was just spectacular!! Nothing like anything else we've ever seen. We then got back into the vans and made another pit stop to see the "crater" from a different angle. Then it was time to get on the bikes. Unlike last time, you have to start at 6,500 feet instead of the top of the volcano. Shiloh was our leader and he was great, patient and safety was his number one concern. The van follows you and blocks the road so the cars aren't really driving next to you. The switchbacks are a little nerve racking, but the breaks on the bikes were so easy to use you went at your own pace. The ride took about 2 hours and then we stopped in Paia for an hour to walk around and get some breakfast (I understand they have taken this part out which is a shame). Then Derek took us back to our hotel and we were back in our rooms by noon. It really is something that you should put on your bucket list...and then conquer.