First, let me start by saying the tour was great, our guide was knowledgeable, friendly and energetic. We had a great trip. However, we always follow the link sent by tour provider for the directions. When we did that, it took us to another location for the tour provider. When we arrived there, we met 3 of the the unfriendlinest people we met on our trip across 3 Hawaiian islands. When I told them we followed directions sent in the link by them, they questioned me and even looked at my phone to confirm it. When they realized their error, they said I should have typed in the address separately. I shared that they really need to update the link so they don’t have guests driving 30 minutes more to the tour, they remained stoaic and one of them said they would look into it. Unfortunately, despite the our tour guide and great tour, this company left a lasting negative memory for their lack of empathy, poor administration, and extremely poor customer service.