Avoid this company. Shockingly poor in so many ways. Staff (Chris on sales desk & driver Roger) both rude, dismissive, unhelpful on
many occasions. Our booking made weeks ago, cancelled at 30 mins notice. Had to re-pay to do later tour but have to wait up to 10 days for card refund! Many people similar situation.
Also interesting to note whilst waiting, Chris offering discount for cash as ‘no tax, if cash’. Really??
Tour started 25 mins late, following very heated discussions with grumpy driver Roger who was just plain rude. Never received the full 2 hours, nor seeing the promised homes of many celebrities. 15 min stop at Hollywood sign - did not materialise. Difficult to hear commentary as driver quick speaking and in the end I and guests beside me, talked amongst ourselves.
Most shocking of all, was the decision to take 14 guests in a vehicle not fit for purpose - lights showing for engine oil fault and low tyre pressure. And yes we were taken up steep mountain roads.
When the tour ended, we tried to speak to sales desk Chris and ask for refund as so disappointing and not as promised/advertised. His well rehearsed words left us in no doubt, he and the company could not care less. Tried to contact the company via email and it pings back. No contact details, so now am contacting other local agencies to take this further. These guys should not be trading in this fashion.