Booking the flight was easy, communication from the company was as simple as an email to let me know the flight was still on. Once we arrived in the morning we were met with a hello from Damien, and we took off. This flight was a bucket list item, and my wife and daughter absolutely loved the experience. The weather was great, the views were spectacular, and the pilot was great. The crew was hard working, and they were all very friendly and seemed quite happy to be assisting in all facets. After the flight landed, a wonderful toast was had with mimosas, muffins, cheese and crackers. It was great to learn a little history about ballooning, and I would recommend this experience to anyone. At the end of our South Dakota trip, I asked my six year-old daughter what her favorite part of the trip was and it was the hot air balloon ride. I can see why Damien and Keely love what they do. They share that joy and passion with their customers. If I could leave one recommendation for Black Hills Balloons, I would ask them to add to their site that when booking you will most likely be flying with other passengers not in your party. This certainly makes sense to me and it was great to meet new people, but I'm sure others may not be aware. My family will certainly be flying with Black Hills Balloons again and I will recommend them to my other family who frequent the Black Hills annually.