The reason why people book an adventure/tour is to have an unforgettable experience, but unfortunately thanks to one of the tour guides that's not what we have. We arrived at the cafe and one of the ladies show us the way to the sledding and to our guides. My husband and I were in different sledding. Justin (my husband's tour guide) don't even greet at us and was rushing us the entire time. He said we will stop multiple times for pics and stop only once. As we were on the activity Justin was unable to keep control of the dogs, most likely we were stopping every 100 meters. My tour guide Taylor was very professional and friendly the whole time. At some point it was annoying having to stop that often due to the lack of control from Justin, so Taylor suggest him to move my husband to the sledding behind us which dogs were not having issues, to what he replied yelling in a very aggressive way: "Don't tell me how to do my job, I'm already frustrated". I was shock by his attitude and lack of cooperation. This is a once in a life experience and we paid a lot of money for it. Our satisfaction as customers should be the priority, not the frustration of an employee.