The people we dealt with were professional and friendly, from the person at the front desk to the bus driver to our guide. Several things had thrown off our plans, so we walked in around 11 am to see what they had available that day for white water rafting. We had thought about a standard boat for our 7 & 12 year old first timers, buy the only available one was at around 4:45. The person at the front desk did not pressure us at all and several times mentioned that the small boat would cost more. We decided on the small boat for our schedule, which was probably a mistake.
Our guide Travis did an awesome job with a very poor crew. Our kids were pretty useless, which would normally be okay but that three of the other four passengers were 65 to 75 and at least two of them were useless paddling. An eight person boat does not work well with only four people paddling. Travis tried instructing and encouraging, largely to no avail.
During the class three rapids the older woman in front of my wife lost cadence and clashed oars, causing my wife (an experienced rafter) to go overboard, which freaked out our seven year old son behind her. I think it was at that point that Travis decided we were a lost cause. On the final set of rapids he commented that all the other boats were going a left line, but he liked the right because there was some bigger waves. The right line actually missed most of the rapids in that section, but for our boat he was making the right call--and I think only a couple of us noticed.
Overall, the prices for most of the rafting companies are very similar. We appreciated the free wetsuits for the kids. We wish that we had taken a standard boat with the kids, but that is on us. For younger kids the bigger boats are probably better. We wish that the boat crew was stronger, but that is fate. We would use Dave Hansen again and hope we get Travis, though he probably hopes otherwise.