We booked this as a private tour during our recent cruise - so glad we did! Their customer service was excellent - quick replies to emailed questions we had prior to booking. Then the day before our tour, we were told our ship would be docking 4 hrs later than originally scheduled, which would be after our scheduled tour time. I quickly sent an email to Alaska Tales, and asked if there was any chance we could be moved to a later time on the same day, and they quickly replied that yes, they would accommodate our party of 4. EXCELLENT customer serice!
Our tour was fantastic. EJ was our bus driver and deserves mention, as his commentary to the glacier, then the whales, then back to Juneau was both informative and entertaining. And he even pulled over so we could watch 2 black bears along the way to the glacier! After an hour of free time at the glacier, we were off to the boat. We saw sea lions, eagles, and LOTS of whales. Capt. Mike did a great job of turning the boat so that everyone had an opportunity to see them, and Olive and Dan were both wonderful naturalists and full of info about the whales. This tour definitely deserves 5+ stars!