Great experience all around! The company helpfully called the day prior to make sure we were all set with arrangements and also was available via phone for last minute directions to the correct tent at the cruise port. Ashley was our guide and she was terrific! She was exactly what you want in a guide - friendly, positive, informative, passionate about her work. We are a family of 4 with 2 children, and Ashley was also TERRIFIC with the kids! Highly recommend.