Note: I reached out directly to the organization to try to get a remedy, but they didn't respond.
I really enjoyed the experience and would have given this a 5-star recommendation. However, my partner was given a broken snorkel and didn't get to enjoy the manta rays - he pretty much "looked" over the water down towards the earth, and pulled his face up to breathe once in awhile.
The employee with us wasn't helpful (said the snorkel was broken, didn't carry extra equipment, and left it), and the operations girl who passed out the equipment, Hailey, just blamed him for "not knowing better".
Another woman on our trip had fogged up goggles; same thing, no defogger or helpful tips, just told her what she couldn't do.
Hopefully, they can instill some training in problem solving and customer experience.
The manta rays were AMAZING - beautiful creatures who were super playful, came up and basically brushed up against us all. We saw about 5 of them!