First of all, let me say the snorkeling with the mantas was amazing. When's we were in the boat and in the water we got to see lots of mantas super close, just like advertised. What wear bit good was the initial customer service. We didn't get an introduction from our greeter, she was on the phone the whole time, and no one could tell us if the snorkel masks had latex, which my daughter is allergic to. The captain was friendly, as was our guide in the water, and the experience being next to the rays was awesome. But thank goodness we were next to another your company so I knew what to expect out there, because our in land guide was mostly ignoring us.
Одговор домаћина
Jun 2022
Thanks for sharing Jennifer. I'm pleased to hear that for the most part you enjoyed the tour and that our captain and in water snorkel guide were engaing and easy to chat with. I will be happy to pass your feed back on to our check-in attendant who was working that night. Communicating, texting, and making phone calls are part of the check-in attendants job. Checking for any updates on the manifest and that all guests have signed the electronic waiver is another duty. If unnecessary time and unrelated work calls were made then I would be happy to look into this for you. The snorkel masks that we use are silicone based and latex free. Mahalo for your time we do hope to see you again. Aloha.