This was our first time visiting Key West and I wanted to go on a snorkel excursion. After much research, I chose Sebago over Fury because of good reviews. And frankly, when we arrived to the island, I was glad because Fury is like a bully on the island, they are everywhere. The snorkeling trip was nice, the staff were knowledgeable, but in all honesty and as a experienced snorkeler, the water was too rough and we should have gone elsewhere. I snorkeled for about 15 minutes and had to get out. I wish they would have just gone to another location or cancelled it altogether.
I do have several recommendations for continued improvement.
#1. Get a sound system (mic and speaker) so everyone aboard can hear your snorkeling demonstration and instructions. Get another one for the captain as well. We can't hear you so please get a sound system aboard.
#2. Play some fun carib music to put people in a happy mood. I heard the radio play for only part of the trip and then it was shut off. Turn it on and encourage people to dance, the children would have loved it!
#3. As much as I wanted to believe the staff were having a good time,I felt some burnout from the captain. Relax, and get to know your customers. I realize there is alot of responsibility and this was the second trip of the day, however and I noticed you rarely spoke to customers unless you had to. Whereas past snorkeling trips I've been on, the Captain is the funnest person aboard. You set the tone for the entire trip, use that to your advantage!!
My two cents, take it or leave it. Overall, I am glad I chose Sebago over Fury.