I booked the Vegas to Hollywood Tour on August 17, 2014 for September 20, 2014, paid in FULL. We arrived in Vegas September 18 and got a phone call from Nicole saying that I hadn't pay my excursion... EXCUSE ME but the amounts were taken on my credit card August 18, 2014 She called me back on my cell phone to tell me that everything was settled for the excursion September 20, 2014 So, we got up at 4H30 in the morning to be ready and got another phone call at 5H30 from the driver telling me that it was overbooked and that we could do the excursion of the 21st. Our plane was leaving on the morning of the 21st.... So, I wrote back to Nicole on the 22nd of september, cause the phone # I called said that voice mail wall full... She wrote back to me saying I would get my refund by the end of the week (september 27). Well guess what, it's October 17 and I didn't see the color of that refund YET!