Brought a Lego enthusiast visiting us for a visit. Drove 75 minutes from Dayton, purchased 3 adult tickets online. Stood in line at the entrance because only one employee was working at 1pm. Got into the entryway and they suddenly said, “If you don’t have kids with you, you can’t come in.” WTH?! I thought this was America. I’m not trying to sneak into a school gymnasium: I’m a paying patron of a public site. “It’s on our website.” In what fine print?! Your app also let me buy 3 adult tickets without buying any kid tickets. 1st employee says, “Sorry, you can keep the extra gift” (that was included in the package I paid for). Manager who finished processing the return (another 4 minutes) takes the bag off the counter while I sign the refund. “The other person told me I could keep that!” “Sorry, no, you can’t.”
Let me tell you something: this is ridiculous. There will NEVER be another DIME spent by my family on ANYTHING related to this franchise. If kids aren’t “safe” because well-behaved paying adults (ages 40-50) spent $97 to visit a toy land from their childhoods while being surveilled on closed circuit TV, then there’s something seriously wrong with that. The only good thing? The people we had been waiting in line behind had children screaming and running behind the employee counter touching Lego stuff. I guess I’m glad we weren’t in there the same time as them. Un. Freaking. Believable.