We chose this tour because a member of our group was 7 months pregnant and walking was not an option. Communication was excellent even before the day of the tour. On the day of the tour, Ron and Billy picked us up in front of our hotel. Both asked us what we wanted to see and explore. Once we had decided on a game plan, we were off. Well, as much as you can be in Manhattan traffic on a Saturday. Honestly, I much prefer walking tours, but if circumstances dictate the need for transportation - this is the way to go. We covered the city from central park to battery park. From the East river to the Hudson. If it was worth seeing, Ron and Billy got us there. The only negative to the day was that the traffic kept slowing us down. Ron and Billy secretly compensated for the traffic issues as the tour was a little longer than planned. The two made a great pair and while Billy was the guide that walked with us, Ron had an extreme amount of knowledge to share as he was getting us from point to point. The two were a great pair and genuinely care about your experience. As a matter of fact, our tour went a little long and toward the end they asked us about dinner. I told them that we had reservations at Carmine's but probably would not make it because of the delay. Billy attempted several calls to the restaurant to discuss our reservation and lateness. No one from Carmine's answered the phone, so Billy walked us into the restaurant to make sure we were seated. Amazing day with two amazing people.