The guide did a good job with explaining, giving enough spook, intrigue, & answering questions. But I was a bit turned off by the story of the woman from a prior tour who believed Hell was in the lower part of a building due to the red light glowing vs it was an illuminated red Exit sign.
To keep retelling that story, the commitment to retell it every tour, it comes off as spiteful. Getting revenge against the woman.
I get it, she wrote a negative review that perhaps was damaging, but to keep telling us guests that story, it's perpetuating the anger, spite, and negativity. It's like beating a dead horse.
She wrote the review. It's on the internet forever. But to keep talking about her, every single tour, she's actually winning.
The guide is giving power to her name & story. The best way to silence someone is, they no longer exist. i.e. You move on and you don't speak of her anymore.
I understand the guide was hurt by her actions. What the guide perhaps intended as a joke with his words, she ran with it, exaggerated it, got caught up with it all, and then projected her gullibility onto the guide, which is 100% unfair to the guide. This is one of those moments, the guide can forgive her for her imperfect humanity, he learned a valuable lesson, but also forgive himself, whatever that means to him.
He had no way of knowing she would take his words and distort and amplify them. We as guests don't need to hear that story. We don't need to be beaten down as the dead horse. The story didn't make me feel good. It put a bad taste in mouth. The woman lives on every single time he tells the story. She still has power over the guide. He can do better for himself and us guest paranormal tourists.