Great being picked up from hotel but 3.00pm for a 7.30pm flight is just a bit early.
This trip from the Manhattan at Time Square to the airport was pleasant and very safe. The driver make our trip to the airport a pleasant one. He was calm, relaxed and a very safe driver. I tipped him well because of the experience I had from the airport to the hotel Thursday, 8/6. I will explain more about it in detail when rating that driver.
Thank you for allowing me the opportunity to have a safer ride from the hotel to the airport on 8/10. The driver is to be commended for a job well done. New York is a busy place and the streets are horrific. I must say, I was rather afraid of facing the driver on Monday, but he was an exceptional driver. We weren't thrown from one side to the other and didn't have to be fearful of our ride. It was an extremely safe and pleasant one. Thank you for asking for my opinion. Teryion Shelby, a happy passenger!
The only thing I like about Viator is the shuttles and that's it. I booked some other trips and I was mis-informed. Then I complaint and I wasn't heard so I am not planning to but more staff from viator except the shuttles. Viator doesn't take responsibility and they care less about us, customers.