The van arrived at the hotel about twentyfive minutes later than scheduled, but I had called the main switchboard and they assured me the driver was on the way...which he was. Once I was picked up, everything went smoothly. This service was much less expensive than a cab. The company had recommended a very early pick up (three hours before my flight), but it's better to have to wait for a plane than to miss it. I plan to use this service again.
Pick up and driver were great. Just waiting for people who weren't ready, or who said their pick up time was later than the driver was a pain. Especially in a too full van with a tiny baby. Would not use this service again for that reason only.
The driver drove recklessly and took a less direct route to avoid toll charges.