We were collected at the arranged time for our transfer from the hotel to airport. Just unfortunate that we were the first pick-up
Waited longer than we were expecting to wait when we landed in Newark then it took one of the drivers to organise our pick up rather than the staff manning the desk who didn't seem to have any idea what was going on. Upon collection from our hotel back to the airport, the driver arrived on time with no issues.
For the transfer on arrival I had to wait almost an hour at the airport and then another hour before I reached my hotel. :-(