Edison Hotel booked a time for 2.15pm through Viator and we were asked to wait in the hotel lobby for our driver. We stood for 1 hour (no seats were available) asked twice for the hotel to ring you again, which they did on the second time of asking. We were then advised that we should have been standing at the cormer of 6th and 46st. How were we to know this? Unfortunately neither my travelling companion nor myself can read minds!!
The service was bad - not door to door as advertised but the drivers were fantastic and kept finding diversions to avoid the traffic jams. We are full of praise for the drivers but Viator need to communicate more efficiently to avoid customers missing their planes.
Next time we come to NYC we shall not be booking Viator!
Cheapest and most convenient way back to the airports. You have to pick up a few others along the way (if you are not last) but it means you get to take those last minute photos of things you might have missed! Lady driver was very friendly and on time.
Great strategic driver on Airlink Shuttle from Hotel New Yorker in a Bedlam trip of an immense tie-up in the entrance to Lincoln Tunnel..got to EWR in 2 hrs 5 minutes. instead of usua 1/2 time. All other passengers were catching a London flight..they were very upset but they made it on time because of his excellent care and driving.