we had to wait at least 30 minutes for shuttle. When shuttle came, we sat in shuttle with 4 other passengers for quite a while until I said enough--let's go.
Our driver was ten minutes late. Not a big deal, but we had a bad taste in our mouth since the driver from the airport was over an hour late. Definitely would reserve a private van in the future because we have such a big family.
Our driver was very accommodating with helping us with our luggage. The ride to the airport was on time with plenty of time to spare to catch our flight.