The taxi driver was very uncommunicative he first picked us up the took us back to the car park and walked off we were sat there for 10 minutes wondering where he had gone he finally came back with another passenger. We eventually got to hotel
This transfer from my Manhattan hotel to Newark airport was great. I went to the lobby a little early and didn't have to wait more than 5 minutes for the driver. He already had 4 people in the van who hadn't been so lucky with their pick up.
The driver was friendly and efficient plus very helpful at the airport, even when I had told him the wrong terminal.
I have had good luck with Viator shared transfers so will use them again next year in Copenhagen and Reykjavik if offered there.
This was my first experience with Viator and it was a great one - efficient, on time, pleasant drivers, comfortable drive....would absolutely do this again!