No hassel service, but we had to be collected veryearly, as we were first on the mini-van, so as to accommodate additional passengers.
Not impressed with this service at all. We arrived at the airport and had to wait an hour for our shuttle, we were told 30mins but that was not the case. The driver then drove erratically to our hotel. The return transfer took 2hrs to get from Manhattan to Newark! we went miles out of our way to one pickup. Would not use again - felt that we paid a lot of money for poor service.
Takes far too long. I was picked up at 12.45 and didn't get to the airport until close to 3pm.