Great overall experience getting up close and personal with the mantas. The guide, Hunter was an amazing guide. Very knowledgeable, friendly and welcoming. The reason I’m giving it three stars was that the equipment wasn’t great (had to ask for two replacement snorkels just in my family of four) and my snorkel actually had a hole in it that I didn’t realize until I was in the water. This led to me having to spit out salt water and pull myself up after one breath so I wasn’t able to enjoy it as much as I would have. At the time, I thought, at least my wife or kids didn’t get this snorkel and I’m just going to hold my breath. The drop on the review was because after we got out and I handed my snorkel to the captain, i told him it was broken and his response was “it’s a good thing we already have your credit card”. I wasn’t asking for a refund and he didn’t even thank me for letting him know it was broken or say sorry about that. Overall, a great trip but soured by a broken snorkel and a captain who didn’t seem to care he has broken equipment. Hope you don’t get that snorkel if you do book with them as I don’t even know if he pulled it out of circulation.
Одговор домаћина
Jul 2022
Aloha - thank you for your feedback, and we're glad you had a great experience with our staff and the manta rays. Regarding the broken snorkels, we apologize for the inconvenience. We are constantly evaluating our gear for efficacy, and we always replace gear that is no longer working properly. Most of our gear is less than 3 months old and gets updated regularly. Unfortunately, snorkel gear sometimes breaks during a tour, and we are forced to swap out a snorkel or mask, which our team did and corrected the issue. It seems the captain was attempting to make a light-hearted joke about the credit card, and we apologize that it was not well received. We should not be joking about issues that are concerning for guests, and we will make sure our staff understands this moving forward.