Explore43906218066
Jul 2021
We liked our guide as he was very nice. Also, whenever I emailed or called the company, I got a quick response. We booked a private half-day tour of Mesa Verde. There were many issues. We were told could meet in the park until the actual day of the tour when we were told only people who stay in the park could meet inside the park (it worked out but was stressful). We were told must sign waiver in advance. I kept saying that it was not attached to email and kept getting same argument that it was—until someone realized there was no waiver for our particular tour. We were told we would be in small vehicle since only 2 of us. When driver arrived, we were in huge bus that reeked of cigarette smoke. I have never been on a tour that smelled of smoke like that. Our guide was nice but kept telling us he recently came from another city so learned what he knew from utube and reading. We felt we could have just read the info ourselves- considering we spent quite a bit for a private tour.
When we got confirmation email the day before the tour, the address we were told to go to was not where we had agreed to meet. They said this was because we technically were not allowed to meet in park, but since we had no idea where we were going, I feel that for the price spent on private tour, they could have put the correct address on our confirmation. Again, it worked out- but caused more stress. Finally, one of the highlights of Mesa Verde is Cliff House. It was closed. I totally understood this was no one’s fault but normally the company provides tickets for guests to see it. We did not know that we could have purchased our own tickets to see another dwelling- we would have tried to do so if knew that was an option. I did not know to ask about this since have never been in the area or worked with this company. We loved Mesa Verde but would NOT recommend this company.
Одговор домаћина
Jul 2021
I am sorry to read of your experience being less than stellar and would have been happy to make it right. For all our future guests, simply talk to the owner or a manager! We are good, real good, but I don't know of anyone who bats 1000%. Still, it is our goal.
I feel some points should be addressed.
We have been dealing with changes from the park concerning the cliff dwellings, construction and COVID regulations since June of 2020. We post these updates in all of our communications and on the website. I apologize that it was unclear for your group. Accommodating special requests can add stress for both us and our guests but meeting in the park was confirmed 7 days before your tour. And I know none of our vehicles smell like cigarettes and your guide has asthma so that certainly didn't happen. Yes, Rowan is a seasoned guide from Yellowstone and has been studying Mesa Verde for a couple months and I agree it is awkward to emphasize that but I think you will agree you want a guide who is always studying their subject. Nonetheless, I appreciate your input!