Good Morning mich1432,
We thank you for your feedback. Although New York City traffic can be a challenge at times the standard travel time to Battery Park from Times Square is approximately an hour and fifteen minutes. Nonetheless, we understand how important your time is when on vacation and we extend our sincerest apologies your experience did not meet your expectations during your stay in New York. We hope this one experience does not deter you from riding with Big Bus in the future and please do not hesitate to email our New York customer service team at
[email protected] should you need further assistance or have any further questions.
Sincerely,
BBTNY