Rachel was very knowledgeable and professional. The bus was very clean and comfortable.
Let me start by saying the employees were absolutely faultless knowledge patience manners exceptional ,!, Tyler our guide was possibly the most informed guides of all tours we have done . She had all the correct answers to any question a asset to the firm .but let me point just one little flaw about the night time tour IT WASN'T NIGHT TIME OR EVEN DUSK the photo you advertise with is night time . I can forgive the mist that would have been the gamble and we would have got off saying fantastic guide shame we couldn't see the lights of the bridge etc .but we couldn't see night time skyline of buildings lit up because it was still light !!
We had the same guide from the day tour which made a difference, he definitely knew his stuff, the weather wasn't great but we still managed to take some good pictures of the skyline across the Brooklyn Bridge and interesting to see Grand Central Station, an excellent evening.