the experience was fantastic. The crew was friendly and helpful, very informative tour, lots of information given about the history of the city. We had preferred seats, although they were not needed given the time season we went but they were padded and the general seating is not. We did enjoy the wait staff, Jennifer was great, and very efficient. It was nice not to have to go downstairs for food. Definitely recommend the tour for anyone. This was our first time to NYC so getting to see it all and have sone bearings on the city was great.