Having booked a previous helecopter tour with viator with no complaints, we were very disappointed with this one. When we booked this end we requested a morning flight , but when we rang to confirm on the day of the flight we were told only 2pm was avialiable! We arrived well in time but were kept waiting for nearly an hour only to be told that the flight was cancelled due to the CIA shutting down all flights, not their fault so we rescheduled for the next day and again were kept waiting for nearly an hour at which point our patience was wearing thin especially when people walk in off the street and seem to take priority.After a choice few words with an actual pilot, a helicopter suddenly was avaliable for us!! When we eventually got up in the air the flight was very good but the attitude of the staff at the operator left a lot to be desired!!. The girl on the reception was very rude to customers who were obviously upset about having to have their tours cut short with the CIA incident if they actually got in the air at all!.We were lucky to be able to reschedule, some were not as they were going home the next day.The company as a whole seemed very amateur in their business unlike Manhattan Tours who were just next door. Would not recommend this tour to anyone!!