Friendly staff, experienced, very well organized.
There is unfortunately a bias regarding the optimal view especially towards Lady Liberty. If you sit on the right side, on first pass you see it in front of the skyline. The helicopter does turn around but whilst flying at a higher altitude so from the left side you only see it from above and not with the skyline in the back. The flight path does not properly compensate this bias for the left side.
Besides that, the tour is great, nice views on Manhattan from above the Hudson river. Here both sides get almost similar views. On the way up the river you are closer to the city than the way down.