Howie lost his hearing aid pouch while putting on his poncho. Your staff was so concerned and immediately went to work to find it. Bless their heart as they fouund it and returned it to Howie. These hearing aids are around $8,000. We just couldn't believe the professionalism, courtesy, focused, and friendly you staff was that day. And then there was Debbie - also so professional, fun, smart, caring, friendly during the entire tour. She kept every so informed and so comfortable. We learned a lot from her...she was awesome. Howie is in love with her too. We had the best time and really enjoyed this trip. We thank you from the bottom of our heart.