I highly recommend this tour. Loved Rickie! He was a super tour guide who showed us great highlights, got us into our events FAST (like Maid of the Mist and Cave of the Winds), and gave us lots of history, anecdotes, and cultural highlights along the way. The van was comfortable and timing was just about right for every stop, allowing us plenty of time for pictures and taking in the different sights. Rickie led us right to where we needed to be. There was hotel pick up and drop off. We booked this tour through the specialist at the Sheraton Hotel, who was also very helpful. It lasted from pick up at 9:30 AM until drop off around 2:30 or 3:00. We stopped at a food truck near the Niagara Falls Information Center for an optional bite to eat. All our questions were answered, and he gave us plenty of tips about where to go/eat/park as well. Thoroughly enjoyable and stress free!