The tour was very poorly done, we had to see a couple sites which we didn't see, we stopped at the souvenir shop and to get something to eat that took over 90mins
which wasted a lot of time we got picked up at 8.20 and returned almost 5 pm and still missed a lot of sites.
The tour should be better organized, and you also cannot book 30 plus persons on one tour that limits the tour guide ability to control the number of persons.
Also don't sell something that you know cannot be delivered
Одговор домаћина
Jun 2022
It is disappointing to learn that we did not meet your expectations on tour over the Memorial Holiday weekend. It is true that your tour can run longer when we are facing busy weekends, like when you were hear and our group sizes tend to be larger. Our guides work very hard with our larger groups, to keep everyone together and on track to see all that Niagara Falls has to offer. It does not sound like we provided you with a true Gray Line experience and would invite you to contact our main office at 877-285-2113 in order to discuss your experience in greater detail. Thank you for taking the time to provide us with your feedback as it helps us to improve the service we provide.