The tour I went on with my mom was fabulous. The bus picked us up and dropped us off at the campground we were staying at. Debbie (our tour guide) was fabulous! She was very nice to call ahead of time to confirm our pickup location and to warn us that she was 15 minutes out. Debbie was very knowledgeable about the falls and surrounding area and extremely well organized. She was able to corral all 15+ of us at each tourist location (being very accommodating for wheelchair occupants); giving us plenty of time to look around, eat lunch, buy things and get plenty of pictures, but also keeping us on track to get to the next item on the itinerary. The Maid of the Mist and the Cave of the Winds were the absolute highlights of the tour. From down in those perspectives you really get a sense of how large and how much water and power these falls actually have. I quite enjoyed the excitement of getting in the provided poncho and being pelted with the mists and droplets form the falls; Awesomely Fun!!! It may have been a four hour tour but the time really flew buy with all that we got to do and see. I would definitely recommend anyone to become one of Debbie's Daredevils and take this tour!