We checked into our hotel in Niagara Falls, NY and was met by a representative from the Gray Line and. She was very informative about this tour and it was what we were looking to book. We met our guide Rickie at the schedule time and off we went. Rickie was extremely knowledgeable with facts about not only the falls buy the surrounding area. He was very polite, funny, helpful and courteous. Thank you Rickie for making our trip so very special!