The guide absolutely doesn’t care about the passengers. When I got 10 min delayed on a night subway (which works rather poorly in NY), nobody even called or texted to ask if I was coming. The bus was literally going to leave without me. The supermarket where we stopped was a disaster. They sold me a sandwich which had some bacteria in it. So here is the punchline: 3 hours later when we arrived at the falls, the guide didn’t explain properly where our final meeting point will be (or maybe he did to some people, but not to all), so apart from spending a great time looking for bathrooms every half an hour, I didn’t know where the bus was waiting for us. Had to go all the way to the other side across the bridge and then come back, because the guide finally sent the location on WhatsApp! Because of all this unwanted confusion, after looking for the bus for almost half an hour with a severe belly ache, I finally came to the meeting point 15 min late and there was nobody there! Again, the guide didn’t even bother call or text and ask if I was okay. The bus came back for me after all but this is incredible how you literally don’t care about tour guests, give separate instructions to everyone (when they should all be given with a mic so that EVERYBODY on the bus hears them), and simply ignore everything else.
PS. To make matters worse, I noticed that the explanations and stories that the guide was telling were much more interesting and detailed than the English ones. It’s good I speak Spanish, but there are some people who don’t. Overall, strongly disappointed.
Одговор домаћина
Jul 2024
Dear violoncelle123,
We're really sorry to hear about your experience. We strive to provide clear communication and reliable service; we appreciate you bringing these issues to our attention; they will help us improve our processes. Your feedback is important to us, and we will work on addressing these concerns to ensure a better experience for all our guests in the future.
Warm greetings from the entire quality team at Amigo Tours. Chelsea