Shane, our guide, was a super cool & chill guy. The hotel pick-up was on time, and he answered all of our questions and gave us useful information about the state and other points of interest.
The Chena Springs tour was enjoyable and relaxing. We visited the Ice Museum where you have the option to purchase an apple martini in a cup made of ice ($15), we relaxed in the hot springs, and ate a delicious dinner at the café!
Shane was upfront and honest regarding to the cooperation of weather and sighting of Aurora, which we appreciated as the cloud coverage didn't cooperate, yet he made every effort to patiently wait and find viewing points for us. (Please keep in mind that guides and the tour companies cannot control the weather and atmosphere). If I return to the area, I'd do this again.