Where to begin is the question. I guess you have to start with the beginning when we were picked up at our hotel. First stepping out of the hotel, Lexi greeted us by name which impressed us and got us into the van. Lexi stated that there was one more person and we would then be on our way. Once that person was picked up, Lexi put the mike on and went to town greeting us and telling us some of the details of the trip we would be going on. Lexi was energetic and lively. She did inform us about the conditions of the night and if there was a chance of the seeing the Northern Lights she would do her best. It had been snowing for a few days and it was at the tail end of it so there was still cloud cover in some areas but she would be tracking on her apps and keep us informed. Finally she said all she could and told us to ask her any questions we might have. We learned that this was her third week and how she came about getting the job. Even though it should take about an hour to get there the road conditions were not in our favor so Lexi took her time to make sure we were safe and that we safely arrived at our destination. Once finally there she took us to the reception area prior to the Ice Museum, Informed us that while we were at the Ice Museum she would check our reservations at the restaurant and make sure everything was good to go. My wife entered the Ice Museum and had a traditional Apple Martini that was served in a hand made ice glass. Took pictures and have a great 45 minutes of time. You can buy a ticket at the reception house or pay cash in the Ice Museum. Lexi joined us and just eased into the conversation and not just with us but the others on the tour as well. She unwittingly kept track of all us. After the Ice Museum we took our glass, based on a tradition to blow into the glass and then throw it up and if it shatters into pieces when it hit the ground, the wish would come true. We then proceeded to dinner. Lexi did tell us we didn't have to eat and go straight to the springs so you do not have to eat unless you want to. We had the Halibut with fries and it was very, very good. Some of the tour left after they ate and Lexi handed them a pass to the springs and stated to be back at midnight. My wife and I chose to not do the springs and just walked around the area. Didn't wonder too far due to possible bears and moose but just close enough, back of the restaurant and sat by a fire that was going. At Midnight Lexi had the van pulled up to the doors to the restaurant and we piled in. Lexi stated that we would be going about ten minutes and then pull over for a chance to see the lights. Lexi stated that she was on the apps and it looked good to see them but not the intensity of them. We stopped, Lexi got out to look, came back and was excited to tell us the lights were going. We all got out and had a great time taking pictures. Lexi had already stated what setting to use on the iPhones and Androids which my wife and I were impressed she was will to learn that information and inform us. Lexi also took some pictures of you with the lights in the background. Could not state how long we were there but it was a great time. We piled in again and Lexi state two more stops were in order. Second and third stops didn't produce too much of the show so we finally ended the tour by Lexi stopping to drop us off. Will say that we had one individual drink too much and pretty much made a fool of themselves, but Lexi handled it like a pro and we were glad that person was the first one to be dropped off. We can not say enough on how impressed we were with Lexi. My wife and I have been on tours and Lexi was by far the best tour person we ever had. She will make the business boom and surly be asked for when people book this tour. She will be missed when she leaves but maybe be convinced to stay until her retirement? Lexi is very engaging and charismatic. It was also amazing to us the knowledge of the area and Alaska that Lexi made it her business so she can inform us in only three week of work. A true asset to your company.