Driver was sweet, but this tour should've been cancelled. Cloudy, snowing, no phone call to confirm or discuss weather and there was 0% chance of aurora sighting. We knew that at 4pm yet they picked up at 10pm. Very few people on the dome. Clearly, other tours figured out that it was a bust. But this company took our money anyway
Одговор домаћина
Mar 2024
Renee, we offer a very generous 24-hour cancellation policy whereas other tour companies in this area are typically 48 hours to 1 week. This allows our customers to track the weather and solar activity and decide for themselves 24 hours prior to the tour if they wish to go. Yesterday, the day started out cloudy and snowing, and we ended up having a dazzling Aurora display in the evening when the clouds parted. As weather is fickle here and there is always a chance, we take out our tours in all weather conditions here in the interior of Alaska.
As far as your message, we received only one email from you at 8pm on the very night of your tour, 2 hours prior to your pickup. Unfortunately, our office is not open 24 hours a day, and we did not see your email asking about weather conditions until the morning after your tour. We did call you approximately 36 hours prior to your tour to confirm your pickup time, as we promised we would.
We regret that you did not have the experience you wished for, but we hope you were able to enjoy at least some of your Alaskan vacation.