Nicolás Fernand... M
Sep 2023
The sailboat is beautiful, without a doubt. The staff, very friendly. The views of Manhattan, good. But I thought the journey was going to be longer, because in the end it's practically the same as the free orange one, and I don't think it's worth the €60-70 I think it costs (it was free for me because it was included in a pass). . As for the number of people, I don't think we were less than 50. There is little shade. And as for the company, they canceled my trip at first, I wrote them an email and they never responded. Evil!! You have to respond to customers
Одговор домаћина
Sep 2023
Gracias por tomarse el tiempo para darnos sus comentarios. Su viaje de 90 minutos a bordo de uno de los veleros de pasajeros más grandes de los Estados Unidos fue reprogramado debido al clima tormentoso y las preocupaciones de seguridad. El crucero es una experiencia al aire libre y le pedimos que se asegure de vestirse adecuadamente y que pueda estar en la naturaleza y al aire libre durante la duración de la excursión. Hay otras opciones si no quieres experimentar la navegación a bordo de un velero tradicional. El ferry al que hizo referencia tiene mucha sombra y puede estar en el interior todo el tiempo. Tal vez esa hubiera sido una mejor opción para ti. Desafortunadamente, cuando nos escribió para quejarse de la cancelación, ingresó una dirección de correo electrónico incorrecta. Le respondimos pero el mensaje no pudo ser enviado. Por favor, asuma la responsabilidad de su propia falta de atención a los detalles. Lamentamos sus molestias.
Thank you for taking the time to give us your feedback. Your 90 minute trip aboard one of the largest passenger sailing ships in the USA was rescheduled due to stormy weather & safety concerns. The cruise is an outdoor experience and we ask that you make sure that you dress appropriately & are able to be in nature and outdoors for the duration of the excursion. There are other options if you do not want to experience sailing aboard a traditional sailing ship. The ferry boat you referenced has a lot of shade and you can be indoors the whole time. Perhaps that would have been a better option for you. Unfortunately, when you wrote to us to complain about the cancellation you entered an incorrect email address. We responded to you but the message could not be sent. Please take responsibility for your own lack of attention to details. We are sorry for your inconvenience.