Good morning, My name is Justin and I am Chief Experience Office with Untapped Cities and I sincerely apologize for your experience with our Underground Subway Tour. We will take your suggestions to heart and would love for you to contact us at
[email protected] so we can better know who your guide was and rectify the situation. There are certain things that you are describing that none of our train guides should/would do. We also never exceed the 12 people limit unless there is voice amplification devices (Whisper earpieces) given to each guest so you can better hear the guide. Again if you contact me at
[email protected] that would be greatly appreciated. Be well and thanks again for your review.