Sharks were really neat, but the crew was pretty sluggish on our trip. Seemed like everyone was a bit grumpy at this company. We did check in 10 min late, but then proceeded to stand around for 15 minutes while we waited for the tour to start so not sure why I was given attitude by the check-in attendant. She was also little to no help in parking our car, basically told us if there’s no spots by the retaining wall than we would have to go up to the street to park. So much for parking included.
Overall, we were happy we did it, but I would not choose this company a second time.
Одговор домаћина
May 2022
Thank you for joining us and are pleased to hear that you really enjoyed the experience with the sharks. We are sorry to hear about your experience with our staff and we will certainly speak to our checkin kiosk team. We hope you will consider joining us again as we would love to have the opportunity to show you that the customer service you experienced is not typical. Mahalo JOSEPH PAVSEK