We loved everything about this experience! We found our parking relatively easily (you have to park in the adjacent residential neighborhoods) and the check in process was a breeze. We arrived early and ALL the employees thanked us for being prompt. We rented wetsuits when we heard the water temp was 65, easy process and VERY much worth the $10 fee. Every employee was friendly, asking us about where we are from, joking with us, very customer care centric. It as refreshing! The walk to the beach (which we knew about because we actually read the material before arriving) was not far and easy. Our tour guides, Rob and Brunette Lauren, were terrific - fun, informative, and vey patient. We were able to get in a cave and a sea lion was inside - it was amazing! I was a little nervous at first but this was such a great experience that I cannot wait to do it again!!!!