Dear Iman, Thank you for taking the time to provide your feedback. We are very sorry that you did not receive the 5-star experience you deserve. We encourage all guests to contact us directly, so we may address any issues. We’d appreciate the opportunity to address this matter. Please email us at
[email protected] or message us at 1-844-757-5657 with your feedback, so we can discuss your experience there. Thank you for the opportunity to make this right with you.