I booked this tour online while they were closed for the season. I received an automated reply stating "This receipt is not a valid ticket" and listing the pickup location as the Disney Wonder. I received no further correspondence. As we had taken a variety of non-Disney excursions on our previous Disney cruise, I was accustomed to being met on the dock with someone from the excursion. We were told to look for someone wearing a blue hat and holding a sign that said "Juneau Tours and Whale Watch." There were no such people at the dock. Finally someone with another tour took pity on our wandering, bewildered troupe and explained that we needed to take a shuttle to the Mt. Roberts Tramway. The excursion itself was great and we saw lots of whales, but I took one star off for the poor communication. Just know that Dock A, unlike all the other docks, is a mile from your actual meeting area and you will need to ride the shuttle to the tramway.