I booked this tour thru Viator after researching a bunch of whale tour operators available in Juneau. I decided to sign up for this tour as their 11am tour time coincided with my agenda from the Ruby Princess cruise I was on.
We ended up going a bit over time due to the unexpected, yet very amazing opportunity to have seen seven whales (moms and calves) in one tour. They just popped up everywhere, it was truly great to see all of them spouting and diving at different times throughout. The group got very involved with figuring out what the names of the whales were based on their tail markings (I think we kept seeing Ember!).
Shout out to naturalist Charlotte Bond for her informative and fun narration of the whole experience. Charlotte delivered exceptional customer service with my situation, in which I was running late to get to another tour scheduled at 2:30pm. Charlotte contacted the ABAK tour company, called me an Uber, and made sure I made it to ABAK 's warehouse for my afternoon tour. I am grateful for her taking care of me while running the tour, as this was far beyond what I expected. Thanks again Charlotte!!!