I reserved a 12 seater van to transport the family of 9 from JFK to Queens on 07/10/2021 @ 2:15AM. They told me that the driver will txt me after we arrive in JFK ~1:15AM. I didn't receive a txt and when I called the main #, it went to VM due to outside of office hrs. I waited until 2:45AM to see if the Van is going to show up. Basically, we were left in the airport to figure out our transportation. Finally, we decided to get into a 3 Yellow cabs and go to Queans. Next day, when I called the office, the guy said that "no one was assigned to pickup for the reservation." I will never reserve a transportation with GO Airlink NYC. I used metro line cars to return back to JFK and everything went well with them.