Our flight came in after midnight, luggage got in late didn’t end up getting out till 1:30 am, the driver was right there outside the baggage claim!!
And to top it all, the street for our hotel, Intercontinental Time Square was closed off for some police activity, he helped got the hotel staff and helped with the bags. He was just a great help. I am bummed that I am not able to remember his name, but I know is from Trinidad! He is a great asset to your company!
Thank you!