Louisemclaughlin
Apr 2022
Dreadful experience. Instructions were to call for the driver using the phone at the front desk. That was fine. The instruction was were then to wait for the driver. However the driver turned up 3hours before we exited security at 11pm, and refused to come back to pick us up. To put this in context I'm a single mother travelling with my daughter. And they REFUSED to come back and pick us up, even although we'd prepaid, and it was late at night. On the return they were 20mins late. I had to call and complain, then the driver turned up. Terrible service, my advice to anyone who wants a reliable and safe service, get a yellow cab.
Одговор домаћина
Apr 2022
Hello! We greatly appreciate you taking the time to provide feedback. Accept our heartfelt apology and know that we much appreciate you bringing this matter to our attention. Additionally, please send us an email at
[email protected] so that we can investigate your issue. We will investigate this situation and want to have it fixed as fast and effectively as we can. Once again, thank you for your time and consideration, and please be safe at all times.