The driver was not in the arriving hall and we had to call for him and wait for 45 minutes. Bad service!
The pick up service in the airport was excellent. The staff even reminded us to use rest room before we left the airport. He is so professional. I would give him 5 star.
The driver used the bridge instead of the tunnel, which took us longer time than expected. The driver also almost missed the hotel entrance if I did not remind him. So he had no choice but dropped us at the other side of the road. I had to move our suitcases (2 big ones + 1 small) with my son to cross the street. This was not so impressive.
The driver was on time and was friendly and courteous.