Always reliable. Great vehicles and drivers. We always count on Viator when arriving or departing NYC.
The driver pulled up to the hotel but didn't get out of the car and there wasn't a sign that he was there for us. About 15 minutes after we were supposed to have been picked up, he finally came looking for us. Then he took a route through a very residential area, which was slow due to stoplights. We were very rushed when we got to the airport.
had to find my guy and he took a wierd way to the city but overall everything was good